Can I cancel an order if I haven't received my scooter yet?
1. If you have received a tracking number from UPS or FedEx, we cannot cancel your order. Once an order leaves our warehouse, we cannot turn any packages around. If you already have a tracking number, you can request a refund with the Return Request Form.
2. If you HAVE NOT received a tracking number, we can cancel your order. You will need to email us at firstname.lastname@example.org to request a cancellation. Please note: if your order was place over 24 hours before you requested a cancellation, a 10% restocking fee will be deducted from your refund amount.