Why does my tracking information show my scooter hasn't been shipped?

Dominick Martinez
Dominick Martinez
  • Updated

If your scooter is ordered by NOON EST, it will most likely ship the same day except for weekends.  We start shipping weekend orders Monday morning.  It can take up to 48 hours for your tracking to update.

If by chance you see a label created and your scooter has not shipped, that is typically not the case.  Shippers are notorious for missing scans especially on our huge boxes. Sometimes they get shoved off into a corner and a label scan is missed. It will be caught when it arrives at the next facility.

 

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