How do I get a refund if I don’t have my box?

Scooters MUST be returned in the original box, for both the security of the scooter and for us to be able to generate a return shipping label for you. 

If you do not have your original packaging, you can pack your scooter securely in a different box, then let us know that you’re returning your scooter and include a photo of the odometer. We aren’t able to offer a return shipping label in this case, but once we receive and inspect your return we’ll process your refund.

*Please note that you will be responsible for any damaged scooters if the return arrives in other way besides the original box and packaging.