To file a warranty claim, fill out this Warranty Claim Form

Every order from RoadRunner Scooters includes a warranty: 180 days for brand-new scooters and parts, 90 days for refurbished items. Within that period, RoadRunner Scooters will service your scooter, ship replacement parts, or replace your entire scooter- as long as you’ve taken good care of it on your own, like checking tire pressure and charging the batteries properly. Improper care can cause your warranty to be void. We also offer extended warranties of up to three years, provided you purchase within the initial warranty window. Our warranties are strictly non-transferable. 

For customers in the 48 contiguous states who file a warranty claim within 30 days of purchase, we’ll also cover any shipping costs related to resolving your claim. Outside of 30 days, you’ll be responsible for shipping costs. All customers outside of the lower 48 will be responsible for any shipping costs related to resolving a warranty claim. 

Our warranty covers damages incurred in the shipping process, as long as the issue is reported within 3 days of your order being received. Be sure to include photos and video as well as a thorough description of the damage. 

Please be aware that the following parts are only covered in the first 30 days of any warranty:

• brake pads
• brake discs
• brake calipers
• tires
• tubes
• fenders 
• headlight/LCD lights 
• handlebars and stems kickstands
• voltage locks
• brake lever and brake cables 
• folding latches and knobs 
• nuts, bolts, screws, or any small fasteners found on your scooter
• lug nut covers

If you need a repair or if parts are not covered by your warranty, please let us know, and we will try our best to help. Every customer that is no longer under warranty will receive a 25% discount off any motor, speed control, or battery purchases.  This discount does not expire. It’s our way of showing our appreciation for you for choosing RoadRunner Scooters. #RideOn!