RoadRunner Scooters offers a 180 day limited warranty on all new Nanrobot scooters purchased directly from RoadRunner Scooters. This Limited 180 day Warranty is NON-transferable after the product’s initial sale date.
Our warranty covers all new scooters against manufacturing defects for 6 months (180 days) from date of purchase. Please keep your original sales receipt in a safe place. We will need a copy of it to process any warranty request.
For 6 months (180 days) from date of purchase RoadRunner Scooters will repair your electric scooter and cover all associated parts, costs and labor. We will also cover all shipping costs for the first 90 days for all warranty related shipments. ALL WARRANTY RELATED SHIPMENTS ARE THE RESPONSIBILITY OF THE CUSTOMER AFTER 90 DAYS.
We may choose to address major defects identified during the first 30 days of receiving the scooter by sending you a new replacement.
Unless there is a manufacturing defect identified within the first 30 days after delivery, buyers are responsible for shipping cost when returning a scooter to us for repairs. This is rare as most repairs can be performed at home with our guidance.
All Scooters purchased outside of the Lower 48 will come with a full 6 month new scooter warranty. ALL SHIPPING COSTS (starting from the date of purchase) related to warranty claims made outside the lower 48, will be the responsibility of the customer. When you purchase from outside of the lower 48 you must be aware that shipping costs will not be taken on by the seller.
The following parts and damages are not included as part of the warranty:
Consumables like brake pads, tires, tubes and regular wear and tear of all parts.
Damages, malfunctions, or performance problems caused by collision, fire, accident, environmental conditions (including acid rain, volcanic ash, sea salt, bird droppings, hail or UV exposure), overloading, lack of routine care and maintenance, and/or other misuse not in line with the scooter's intended purpose.
The following events or activities will void the warranty:
Exceeding the weight and/or speed limits (check product descriptions for your model’s limitations)
Exposing the electric scooters or battery to ambient temperatures above 100°F or below 0°F for more than a few hours at a time.
Subjecting the electric scooters to flood water, windstorms, hailstorms, or other similar occurrences
Immersion of our electric scooters in any liquid medium
Attempting to alter the programming of any electronic system
Improper battery maintenance (see manual)
Upgrades, installations performed, and modifications performed to the part after purchase date that has a direct effect on the warranty claim will void the warranty.