Returns

If you need to return your scooter for any reason, please fill out this online Return Request Form to arrange a return authorization. We’ll accept your return under the following conditions:

*Returns must be shipped back to us within 10 days of delivery

*Returns must be undamaged, unused and in the original packaging. 

*We’ll ask for a photo of your odometer to ensure that your scooter hasn’t been used. 

Please note that any return will incur a 10-20% restocking fee, and you will be responsible for all shipping charges associated with your return as well as the original shipping costs we covered in your initial order. 

We do not accept returns on any parts, accessories, or apparel except in the case of a defect (see below). When ordering replacement parts or accessories for your scooter, we highly recommend reaching out to us first and including photos of the part you need to replace so that we can help you select the right item, as RoadRunner Scooters is not responsible for incorrectly-placed orders. 

Once we receive your return, we’ll inspect it and issue a refund to your original payment method within 7 business days. 

Exchanges

If you need to exchange your scooter for any reason,please fill out this online Return Request Form to arrange a return authorization. We’ll accept your return under the following conditions:

*Items to be exchanged must be shipped back to us within 10 days of delivery

*Items to be exchanged must be undamaged, unused and in the original packaging. 

*We’ll ask for a photo of your odometer to ensure that your scooter hasn’t been used. 

Please note that any exchange will incur a 10-20% restocking fee, and you will be responsible for return shipping charges associated with your exchange as well as the original shipping costs we covered in your initial order. 

Defects

Defects on any scooter, part, accessory or apparel must be reported within 10 days of delivery. In the case of a defective item, we will accept a return or issue an exchange at no extra cost to you.

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By purchasing from RoadRunner Scooters, you are accepting the terms and conditions laid out in this policy.